Refund policy
Returns & Refunds Policy
At Azure Watches, we want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return and refund under the following conditions:
Return & refund request period
Customers have 14 calendar days since receiving the product to request a return and refund.
How to request a return
To initiate a return, customers must contact us in advance via email at: contact@azurewatches.com
Requests made outside this period or through other channels will not be accepted.
Return conditions
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The product must be returned in perfect condition, unused, and with its original packaging, including all protective stickers, seals, and labels intact.
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Customers are responsible for organizing and covering the return shipping costs.
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Customers remain fully responsible for the product until it is received at our facilities. We strongly recommend using a tracked and insured shipping method.
Limited edition notice
All Azure Watches products are part of a strictly limited edition of 50 units worldwide. For this reason:
Exchanges or replacements are not available under any circumstances.
In the event of a valid return, only a refund can be issued, provided all return conditions are met.
We do not hold spare units or replacement parts for this limited edition.
Refunds
Once the returned product has been received and inspected, and provided it meets all the conditions above, the refund will be processed using the original payment method. Refund processing times may vary depending on the payment provider.
Azure Watches reserves the right to refuse any return or refund that does not comply with this policy.
Warranty Policy
All Azure Watches products are covered by a 12-month legal warranty, in accordance with applicable European consumer protection laws, starting from the date of delivery.
What the warranty covers
The warranty covers manufacturing defects and faults related to materials or workmanship under normal use.
What the warranty does not cover
Normal wear and tear